Your new, long term; technology provider.

A Partner that is worth trusting Pivotal Business Systems is an independent, privately owned Technology Solutions Company. That means, we won’t offer you just one choice, we’ll offer you the best technology from the brand that best meets your unique needs.

35 Years in the industry



The Nashua brand of photocopiers commenced being sold into the Newcastle and Central Coast region. In 1983 a new salesman, Gerard Maher, the current owner of Pivotal Business Systems, commenced working for this company, Supreme Office Supplies. At this time the Nashua brand was one of the leading photocopier companies in the world. Over time the Nashua brand was purchased and became part of the Ricoh range of brands, which also include Gestetner, Rex-Rotary and infotec. The Nashua brand is most remembered for its iconic advertising campaign that featured famous Hollywood actor and director, Orson Welles. Watch the video here.


Nashua commenced selling directly into the Newcastle and Central Coast region by establishing their own offices in Newcastle and Gosford and became known as Nashuatec Newcastle.


Nashua sold their direct sales operations and Steve Cullen purchased the rights to be the Nashuatec dealer in Newcastle, Hunter Region and the Central Coast.


The Nashua brand integrated into the Ricoh Corporation with the Newcastle region dealership being purchased by Phil Pailthorp and rebranded as Ricoh Business Centre.


The dealership was purchased by current owner Gerard Maher who had been a salesman in the Nashua dealership 16 years prior. He also established an office in Singleton to service the Hunter region. The product range also went through major changes during this period moving from being stand-alone analogue photocopiers and separate single function printers, faxes and scanners to digital networkable multi-function copiers that could copy, print, fax and scan in a compact single footpri


The business expanded further into regional NSW when Gerard purchased Brian Cox Electronic Services in Tamworth. Brian had been servicing the Tamworth region for almost 20 years supplying office products such as copiers and printers as well as cash registers. Brian’s son Luca still works for Pivotal Business Systems as the lead technician in Tamworth.


The business expanded again with the purchase of Hastings Office Equipment, which had served the Port Macquarie region for over 20 years. When acquiring businesses continuation of key staff is always important – in Port our head technician Alan Witchard is still with the business having started with Hastings Office Equipment over 30 years ago.


Owner Gerard Maher continued to grow the business and it expanded from being just a Ricoh hardware dealer to a “Business Technology Services Provider”. This saw the addition of Business Process Optimisation, Managed Print Services and the expansion of the Point Of Sales (POS) product lines into new digital POS systems.  This resulted in the addition of specialist staff and the need for a name change to better reflect the scope of the business, so Ricoh Business Centre become Pivotal Business Systems.


To strengthen the business as a Business Technology Services Provider Pivotal Business Systems purchased Andor Systems Pty Ltd in November 2016, a Newcastle based specialist company that provides IT Services across the Sydney, Central Coast, Newcastle and Hunter regions. Andor has serviced the region for over 30 years delivering excellent levels of support in the Managed I.T. space including:

  • Cloud Solutions
  • Secure Desktop
  • Integrated Solutions (IT Projects)
  • Managed Services
  • Outsourced Service Desk (including remote network monitoring)

Andor founder’s John & Sharon Smith have continued on with Pivotal.

Almost 40 years on, Pivotal Business Systems proudly continues to provide a range of products and services to the Newcastle, Central Coast, Singleton, Tamworth, Armidale and Port Macquarie regions.

Our Partners

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Our Environmental Commitment

Less is more with Pivotal

Pivotal Business Systems is proud to provide innovative, energy-efficient hardware from Ricoh and other leading manufacturers. We also offer comprehensive services that will help you reduce your carbon footprint.

Our strong relationships with our technology partners enable our customers to conserve resources without sacrificing productivity. Beneficial features of our available devices include:

  • Duplex printing (which can reduce the environmental impact of your printing by 45%)
  • Instant startup
  • Energy Saver / Sleep Mode

Track and regulate printer usage throughout your workplace

Upgrade to devices that consume less energy and supplies

Reduce your reliance on physical documents

Some of our customers

As the Manager of Central coast Business Enterprise Centre I wanted to write to you and say how happy we are with the customer service offered by your company. The BEC have been using Ricoh Copier for approximately 8 years now and can honestly say we’ve never had a problem with our fantastic machine.

Debbie Carroll

Central Coast BEC

The equipment performance and its reliability play crucial roles in the running of our packing and distribution lines and Pivotal has worked with us to design a service arrangement that keeps equipment availability at very high levels.

Michael Armstrong

IT Manager, Alliance Distribution Services

I highly recommend Phil and the Pivotal Services to any business whose office equipment is essential to their day to day business operations.

Wendy K. Perkins

General Manager, Hyatt Ground Engineering

Their IT services have impressed us greatly with their professionalism and performance in meeting expectations before during and after the move.

Kerrie Bennett

LJ Hooker The Entrance
I recommend Pivotal to any organisation seeking business relationships with suppliers who have invested in services and skills that deliver additional value, not just the supply of technology.

Jared Hirst

CEO, Servers Australia

Award winning

Modern technology

24/7 Support

Fast service

Expert team

Affordable prices

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