Corona Virus Notice


Dear Customers & Staff,

The following guidelines will be used in an effort to ensure as safe a work environment as possible for our employees and customers.

  • As is now law any person returning from overseas is to remain in self isolation (at home) for 14 days from date of return.
  • Any person who has cold or flu symptoms are to remain at home (in self isolation) until symptoms have eased. Staff will need to provide a medical clearance from your doctor before you are able to return to work.
  • Hand Washing:
    • Staff located within a Pivotal office – Are requested to wash hands thoroughly (20secs) and regularly throughout the day.
    • Staff entering customers offices – Have been issued with soap, sanitary wipes & sprays and are required to:
      • Wash hands thoroughly prior to entering the customers office
      • Clean the device before handling it
      • Wash hands after leaving the customers office
  • People who use public transport to get to & from the office and have access to our network are welcome to work from home this week if they have concerns about using public transport.


The following infromation was provided by the Department of Health to add clarity around prevention of infection and hopefully reduce any anxiety that staff and customers may be feeling.


Who is at risk?

People who have:

  • been in contact with a person with COVID-19
  • been overseas in the previous 14 days

As there is increasing community transmission in a number of countries around the world, anyone who has travelled overseas in the past 14 days is at increased risk.

People with underlying illnesses that make them more vulnerable to respiratory disease, including those with diabetes, chronic lung disease, kidney failure, people with suppressed immune systems and older people are at a higher risk of serious disease.

How is it prevented?

  • Clean your hands with soap and water for 20 seconds, or an alcohol-based hand rub.
  • Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Practice cough etiquette (keep away from other people, cover coughs and sneezes with disposable tissues or clothing, and clean your hands.
  • Travellers to Asia should not visit live bird and animal markets, including ‘wet’ mark

How can I protect myself / my family?

The best way to protect yourself is the same as you would against any respiratory infection. Practice good hygiene by:

  • making sure to clean your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
  • cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
  • avoid close contact with anyone with cold or flu-like symptoms.
  • Make sure you stay home if you are sick.
  • Do face masks protect against COVID-19? Which face masks?
  • Face masks are not recommended for the general population.
  • People who have symptoms and might be infected with COVID-19 are required to stay in isolation at home and should wear a surgical face mask when in the same room as another person and when seeking medical advice to reduce the risk of transmitting COVID-19 to anyone else.