Returns

Change of mind:

We understand that when you order online that mistakes are made and you may order the wrong product. Returns are accepted if the products are in a “as-new” condition and are still in their original packaging.

You may return it to us within 14 days of the date you received it. You must email us at orders@pivotalbusiness.com.au with your name and order number ASAP before returning any items. The cost of returning the item to us is your responsibility.

After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a refund of the purchase price less the initial delivery fees.

Damaged items:

Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within 2 days of delivery with clear digital photos showing the damage. Our customer care team will advise you on the next steps.


Delivery

  • We deliver Australia Wide.
  • The shipping price of our products vary depending on size. If your items is a large or heavy item the delivery fee is set at $24.99 for smaller items such as ribbons the fee is set at $9.99. Once a product is added to the cart there is a shipping calculator that will provide a calculation based on your item.
  • Orders are dispatched Monday to Friday. Please allow 1-2 business days for your order to be dispatched.
  • Items purchased on weekends and public holidays will be dispatched the following delivery day.
  • We also offer click and collect from our Hamilton office – 7 Samdon Street Hamilton, 2303. Please allow 1-2 business days for collection. You will be emailed once your items are ready.
  • For urgent orders please call 1300 132 000.

You will be redirected to our sister concern


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