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IT support
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Your new, long term; technology provider.

24/7 IT Support

Super Fast Service

Experts in the industry

Standards

40 years of IT experience combined with the strength of global vendors including Microsoft, VMware, HP, Apple, Cisco, Trend Micro & Sophos give our integrated solutions an unmatched rate of success in implementation and ongoing performance. Our support uses ITIL methodology and our security processes are in alignment with Australian Signals Directorate (ASD) recommendations.

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Haven’t outsourced your IT yet?

Improve service and revenue by eliminating errors and partnering with a trusted technology provider.

Proactive Management | IT Service Desk

Keep ahead of IT challenges in a fast moving world!

The Service Desk is the primary point of contact for queries about IT services and problem resolution.

  • 24/7 monitoring, friendly help desk response and daily management of critical backup and security functions keep your business running and connected.
  • Many of our customers have overnight issues resolved before they begin their work day!

Current Technology

Leverage current technology for improved Return on Investment, functionality and security. Take advantage of Cloud functionality, Work from Home or Anywhere! Enjoy improved connectivity and resilience with NBN and 5G.

  • Protect your mail and remote login with 2 factor authentication.
  • Use the latest features in Office 365 every day.

Ready to see how we can help you?

Get in touch for a one-to-one demo, or chat to our team of IT experts.

Monitoring & Remediation

Friendly personal service, fast analysis and remediation of issues. All made possible with a skilled Andor IT team operating an integrated set of class leading tools for monitoring, remote control and documentation.

  • Reach us day or night via email, phone or dedicated customer portal. Monthly reports available for performance across systems, networks and end users.

Security

Your business needs resilient and secure solutions where you can get your work done and know that your individuals & data are protected.

  • Andor IT  Managed Service Programs include Firewalls, Mail filters, Policies, Backup Management, User awareness training – all assist in creating and maintaining a secure IT environment.
  • Our security management programs are aligned with the Essential 8 as published by the Australian Signals Directorate (ASD).

System Documentation

A well-documented IT system adds real value to your business.  From 3rd party integrations to complex networks or just rapid response for everyday issues, professional documentation ensures support for your business when you really need it.

Integrated Solutions

From the first consultation with your account manager, we will work with you to understand your business IT needs, both current and future, ensuring that our solutions are scalable as your business grows.

“Their IT services have impressed us greatly with their professionalism and performance in meeting expectations before during and after the move.”

Kerrie Bennett

LJ Hooker, The Entrance

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